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Management 24/7 - Unlimited Basic Support hours, full server management
Personal Linux/Unix system administrator managing your account
Immediate response to critical tickets 24/7/365
Daily server backups, setup and maintenance
Pro-active OS and system software updates
Support availability via phone/IM/email
4 free billing units of Advanced Support monthly
30 GB of free backup storage included
Automated service monitoring
Software optimization

Basic Support

Basic Support includes 24×7 Linux-Admin management and troubleshooting of all system software installed on the server that guarantees the highest quality service for you. Examples of work that falls under Basic Support:

website outage
ftp not working
kernel security update

Advanced Support

Advanced Support includes:

new software installation
existing software configuration changes
new accounts/websites setup
troubleshooting of the client applications (e.g. php/perl/java webapps, self-installed or self-managed software)
troubleshooting of server problems caused by the customer’s actions
Dedicated Support Level 3 - 3 Tickets Support
Urgent Support 1 Ticket
Unlimited Dedicated Support - Per Website.

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